Overview
Only handmade products have a 30-day refund. For other products, where we use a supplier and that are made to order we can not accept refunds unless there was an issue with the production or print quality.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To ensure that it qualifies for a return, please email us to resolve this.
Several types of goods are exempt from being returned:
Additional non-returnable items:
- Customised Gifts
- Made-to-order products
To complete your return, we require a receipt or proof of purchase.
Refunds or Replacements
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or replacement will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, credit card or PayPal, it can take from 5 – 10 days.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Shipping Returns
To return your product, please email us for the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.